is here! Shop now, pay later in 4 easy installments ⓘ
is here! Shop now, pay later in 4 easy installments ⓘ
All online orders are subject to stock availability. Not all items listed on this website are kept in stock.
Items marked 'In-Stock' on our website refer to supplier availability at the time of listing.
Stock availability, packaging, or vintage of any item may change without notice.
Please allow 5 business days for processing of online orders. Delivery time will be further extended depending on your location.
Function orders cannot be placed online.
To ensure we can effectively cater to your needs, please contact our dedicated team at 02 9517 2000 or email info@camperdowncellars.com.au. We will be more than happy to discuss your function requirements in detail and provide personalised assistance to ensure all items are available at the time.
We appreciate your understanding and look forward to helping you create a memorable event.
Our delivery service is a point-to-point drop-only service.
Please allow 5 business days for processing of online orders. All orders are subject to stock availability, which may extend delivery time. Same-day delivery service is not available for online orders.
Our delivery service is point-to-point, drop-only.
Deliveries are made to the delivery address listed on the order.
Goods will be dropped at the nearest safe, accessible location at the nominated delivery address.
Delivery does not include carrying goods inside, up or down stairs, across unsafe surfaces, or to multiple locations on the same site.
Please allow 5 business days for processing of online orders before dispatch.
Delivery timeframes may vary depending on:
stock availability;
order volume;
delivery location;
driver availability;
access or safety conditions at the delivery site.
All orders are subject to stock availability.
If stock is unavailable or delayed, the delivery timeframe may be extended.
Same-day delivery is not available for online orders.
Requested delivery dates or times will be considered where possible, but cannot be guaranteed.
For Occupational Health and Safety reasons, our drivers and contractors must only complete deliveries where it is safe to do so.
Drivers and contractors are not permitted to place themselves, customers, other people, property, or goods at risk during delivery.
The delivery location must provide safe access for the driver and vehicle.
The drop-off area must be:
flat, firm, and stable;
clear of trip hazards;
free from obstructions;
safely accessible by vehicle or trolley where required;
suitable for the size and weight of the goods being delivered.
Drivers may refuse to complete a delivery or may leave goods at the nearest safe point if the site is considered unsafe.
Drivers and contractors are not permitted to carry loads up or down staircases.
Drivers and contractors are not permitted to carry loads across uneven, unstable, loose, slippery, steep, or unsafe surfaces.
This includes, but is not limited to:
stairs or steps;
steep driveways;
gravel, mud, grass, sand, or loose ground;
wet or slippery surfaces;
construction areas;
narrow or obstructed paths;
areas with poor lighting or restricted access.
Customers must make their own arrangements if goods need to be moved beyond the safe drop-off point.
You must ensure the delivery address is correct and accessible before delivery.
You must ensure there is a safe and suitable location for the goods to be dropped off.
You must arrange any additional labour or equipment needed to move goods after they have been delivered.
You must ensure pets, children, vehicles, equipment, and other hazards are kept clear of the delivery area.
You must notify us in advance of any access restrictions, safety concerns, or site conditions that may affect delivery.
If the location does not meet the safe delivery requirements, you should arrange an alternative delivery address before dispatch.
Drivers and contractors may assess site safety on arrival.
If the driver determines that delivery cannot be completed safely, they may:
leave the goods at the nearest safe accessible point;
decline to complete the delivery;
request that alternative arrangements be made.
Unsafe delivery conditions may result in delays, failed delivery, or the need to arrange a new delivery.
Any additional costs caused by unsafe or inaccessible delivery conditions may be the customer’s responsibility.
We will endeavour to meet reasonable special delivery requests where possible.
Special requests are not guaranteed.
Requests must not require drivers or contractors to breach health and safety requirements.
We cannot guarantee:
specific delivery time slots;
carrying goods beyond the safe drop-off point;
delivery through restricted or unsafe access areas;
driver assistance with moving, lifting, stacking, or relocating goods.
The following services are not available at the drop-off location:
redirection of goods;
carrying goods upstairs or downstairs;
carrying goods over uneven or unsafe surfaces;
stacking goods;
unpacking goods;
storage of goods;
splitting orders across multiple locations;
moving goods inside a home, business, garage, shed, or other structure;
placing goods in a specific area where access is unsafe or unsuitable.
The delivery is complete once the goods have been dropped at the approved safe delivery point.
If your location does not meet the delivery access or safety requirements, you may contact us to arrange an alternative delivery address.
Alternative delivery arrangements must be confirmed before dispatch.
The alternative address must also meet the health and safety requirements for delivery.
Failure to provide a safe and accessible delivery location may result in delivery delays or additional charges.
You can arrange alternative delivery addresses by contacting us if the above requirements are unavailable at your location.
All orders with a delivery address outside a 5 km radius of Camperdown, NSW 2050 are shipped via Australia Post. Freight charges are calculated by Australia Post at checkout.
Our e-commerce platform connects to the Australia Post Application Programming Interface (API). If you live outside our local delivery zone, all orders will be shipped via Australia Post, and the shipping fee will be calculated at checkout. No on-costs are applied to shipped items by Camperdown Cellars.
Due to the bulky nature of the items we ship, delivery rates vary depending on postcode, dimensions of goods, weight, carton quantity, and the item(s)' cubic weight.
Please allow 5 business days for processing time for online orders. All orders are subject to stock availability, which may result in an extended delivery time.
Please allow 5 business days for processing of online orders. All orders are subject to stock availability, and this may result in an extended delivery time.
Express shipping service will be applied once the order is processed and dispatched, if you have selected this service. It does not reduce processing time.
To check the progress of your shipment, use the tracking code issued by Australia Post. Delivery times are subject to service availability in your area and standard shipping times, which vary by postcode.
We cannot guarantee delivery times or provide a guide to the number of business days required for delivery to your address.
All orders are subject to stock availability, which may result in an extended delivery time.
We do not offer a same-day delivery service for online orders.
Please allow 5 business days for processing of online orders. All orders are subject to stock availability, which may result in an extended delivery time.
Contact us at 1800 1 12345, or email info@camperdowncellars.com.au if you have any specific delivery requirements or queries.
Alternatively, our same-day delivery range is available on Uber Eats & DoorDash.
We endeavour to deliver within the timeframes you nominate, but we cannot guarantee it. You acknowledge that, from time to time, due to circumstances beyond our control, deliveries may be delayed through external providers, contractors, and associated freight forwarders.
Deliveries are made during regular business hours, Monday to Friday only.
Please allow 5 business days for processing time for online orders. All orders are subject to stock availability, which may result in an extended delivery time. Shipping time, once dispatched, will be further to this.
Local deliveries of in-stock items are usually made within 5 business days. All orders are subject to stock availability, which may result in an extended delivery time.
Australia Post will estimate shipping costs for items outside our local delivery areas at checkout, based on your location.
We deliver to most residential or business addresses in our local area. We can arrange delivery to addresses outside the Sydney metro area. If delivery is not available in your area, please email info@camperdowncellars.com.au to receive a shipping quote.
Please allow 5 business days for processing of online orders. All orders are subject to stock availability, which may result in an extended delivery time.
Don't hesitate to contact us for a quote to arrange delivery to a PO Box or Parcel Locker via Australia Post. Additional charges will apply.
We reserve the right to refuse delivery to any postal address.
|
DISTANCE |
DELIVERY TIME |
COST |
WEIGHT LIMIT |
|
Within 5km of postcode 2050. |
Up to 5 Business Days* |
$20 per delivery. |
No Limit |
Click and collect is only available from our main store, which is located at:-
140-144 Parramatta Road, Camperdown, NSW 2050.
Click & Collect orders are subject to stock availability and have a processing time of 5 business days.
If an item is unavailable, we will contact you by phone, SMS, or email to inform you of any additional wait time or modifications to your order, including a refund for the unavailable item(s).
Click & Collect orders are usually processed during our store's regular trading hours at 140-144 Parramatta Rd, Camperdown 2050. Please allow up to 5 business days for processing time.
Please wait for our email notification to let you know when your order is ready for collection.
If we attempt delivery of your order and it fails for any reason, we will return your products to our store or delivery depot. We will contact you or the recipient via SMS or email to advise of the failed delivery attempt.
You can then book another delivery attempt via the SMS link sent to you or the recipient, or email info@camperdowncellars.com.au.
If we do not hear from you or the recipient within 5 days of the initial communication, we reserve the right to cancel your order and issue a refund.
You also agree that we may return and refund your order if we are unable to deliver it due to circumstances beyond our control. This includes, but is not limited to, providing an incomplete or incorrect address, not having access to the delivery address, or providing incorrect contact details.
Click & Collect orders must be collected within 7 days of receiving the collection email notification. We reserve the right to cancel your order and issue a refund after this time.
You can email us about any delivery, pickup, or collection matters using the links on our website.
All orders are subject to stock availability. Not all items listed on this website are kept in stock.
Items marked 'In-stock' on our website refer to supplier availability at the time of listing.
Stock availability, packaging or vintage of any item may change without notice.
Product images on the website are for depiction purposes only.
We will not issue a refund based on the expectation of a pictured bottle, an item image or colour, or any vintage or inscription shown on any label or item.
To verify the availability of a specific item, please contact us by phone at 1800 1 12345 or by email at info@camperdowncellars.com.au.
Please allow 5 business days for processing time for online orders. All orders are subject to stock availability, which may result in an extended delivery time.
Shipping time, once dispatched, will be further to this.
Click-and-collect orders are subject to a 5-business-day processing time, subject to stock availability.
We may cancel and refund your order, in whole or in part, before it is delivered. We may do this even if we have received payment from you or have sent you a tax invoice. For collection orders, we may initiate cancellation before collection.
We will provide reasonable notice of cancellation and a refund by contacting you by phone, text, or email. The circumstances in which we may cancel (acting reasonably) and refund your order are as follows:
1. If any of the ordered items are unavailable;
2. In the event there is any error in the description of any ordered products or their price as advertised by us.
We will contact you to determine whether you would like to proceed with the order or request a refund for the affected items.
You agree that you cannot modify an order after it has been placed.
If you wish to cancel your order and place a new order, please contact us via email or phone at 1800 1 12345.
You can cancel all or part of an order before it reaches the dispatch processing stage, in which case you will receive a refund for the products (including delivery fees), provided there are no other products in the order that you require to be shipped.
If an order has already been dispatched, cancellations are only possible if we agree to them (acting reasonably). We will accommodate your request; however, please note that we cannot guarantee it once an order has been placed and dispatched.
If you have requested a cancellation, but your order has already arrived, we may still be able to arrange a return. Please contact us via email, and we will assist you with your return options. Conditions apply; please review our Returns & Refunds Policy below.
Discounts will be marked on the product page. Some wine products are excluded from the Mixed Wine 6 Pack Discount; this is up to the store's discretion and includes all Champagne. Your discount will be reflected in the final stage of checkout. If payment is processed without a discount, you are not eligible for a refund.
For more information, please email us at info@camperdowncellars.com.au.
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods, flowers, newspapers, or magazines cannot be returned. We also do not accept sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:-
- Gift Cards.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):-
- Items with obvious signs of use.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will email you to confirm receipt. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within 10 business days, subject to institutional processing time.
If you haven’t received a refund, please first check your bank account or contact your credit card provider; it may take some time for the refund to post.
Next, contact your bank. There is often some processing time before a refund is posted by financial institutions. Please allow up to 10 business days.
If you have completed the steps above and have not received your refund, please contact us at info@camperdowncellars.com.au.
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
We will not refund items based on the expectation of a pictured vintage or bottle. Items on the website are for depiction purposes only.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@camperdowncellars.com.au and send your item to Camperdown Cellars, 140-144 Parramatta Rd, Camperdown NSW 2050.
To return your product, you should ship your product to:-
Camperdown Cellars 140-144 Parramatta Rd, Camperdown, NSW 2050.
You will be responsible for paying your shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $100, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
