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CAMPERDOWN CELLARS
Online Orders, Delivery, Collection & Returns Policy
Effective date: 28 October 2026
All online orders are subject to stock availability. Not every product advertised on our website is held in stock at our stores. Some products may need to be ordered from our suppliers.
An order confirmation does not guarantee immediate availability or dispatch. If an ordered product is unavailable, we will contact you to discuss waiting for stock, an agreed alternative, or a refund for the unavailable item. We will not substitute a materially different product without your agreement.
We make reasonable efforts to ensure product descriptions, photographs, vintages, sizes and prices are accurate. Product images are provided for identification and illustration. Packaging and label designs may change.
Wine vintages are subject to availability. Where a specific vintage is advertised but unavailable, we will contact you before supplying a different vintage. If a product is materially different from its description or fails to meet applicable consumer guarantees, your rights under Australian Consumer Law apply.
Please allow up to five business days for processing online orders before dispatch or collection readiness. Processing times exclude weekends and public holidays.
Orders requiring stock from suppliers may take longer. Where a material delay occurs, we will contact you to discuss your options. Delivery and shipping times are additional to processing times. Same-day delivery is not available for orders placed through our website.
Our local delivery area covers eligible addresses within approximately five kilometres of our Parramatta Road store at 140–144 Parramatta Road, Camperdown NSW 2050.
Orders under $200: $20 local delivery fee. Orders of $200 or more: free local delivery. Eligibility and applicable charges are confirmed at checkout.
Local deliveries are generally undertaken Monday to Friday during business hours, excluding public holidays. Specific delivery dates and arrival times cannot be guaranteed. Customers should not assume delivery within five business days of purchase.
Our local delivery service is point-to-point and drop-off-only. Goods are delivered to a safe, accessible point at the nominated delivery address.
The service does not include carrying goods up or down stairs; moving goods inside premises; carrying goods across steep, uneven or slippery surfaces; unpacking, stacking, storing or relocating goods; splitting orders between addresses; or redirecting orders after dispatch.
Customers must arrange any additional assistance required to move goods beyond the agreed safe delivery point.
The delivery area must be stable, reasonably level, unobstructed and suitable for the size and weight of the order. Drivers are not required to carry goods over stairs, steep slopes, loose gravel, slippery ground, construction areas or other unsafe surfaces.
Drivers may assess conditions upon arrival and decline an unsafe delivery. Where access is unsuitable, we may agree on an alternative safe handover point with the recipient or return the goods for further instructions.
Alcohol will not be left unattended where prohibited by law. Delivery is subject to applicable age-verification and responsible supply requirements.
Customers must provide accurate address and contact details; ensure safe access; advise us of stairs, restricted access, steep driveways or other obstacles; arrange assistance beyond the drop-off point; and ensure an eligible adult is available to accept alcohol and provide identification where required.
Customers unable to provide a suitable delivery point should contact us before ordering to discuss alternatives.
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, access is unsafe or legal requirements cannot be satisfied, goods may be returned to our store or delivery provider.
We will contact the customer to discuss redelivery, an alternative arrangement or cancellation. Additional charges may apply where failure results from incorrect information or unsuitable access. Any proposed redelivery charge will be communicated for agreement before redelivery. Refunds and deductions will comply with Australian Consumer Law.
Orders outside the eligible local delivery area are generally shipped using Australia Post, where available. Charges are calculated at checkout based on location, parcel dimensions, weight and carrier rates.
Allow up to five business days for processing before dispatch; transit time is additional. Carrier estimates are not guaranteed by Camperdown Cellars.
We do not ordinarily accept PO Box or Parcel Locker addresses for alcohol orders. Contact us before ordering if an alternative arrangement is needed.
Where available and selected at checkout, Express Shipping applies to the carrier service after dispatch. It does not reduce our processing period of up to five business days. Carrier transit times and delays depend on the applicable service.
Camperdown Cellars does not offer same-day delivery through its own website. Selected products may be available through Uber Eats or DoorDash, subject to location, platform availability, trading hours and relevant terms and liquor laws.
Click & Collect is available from Camperdown Cellars, 140–144 Parramatta Road, Camperdown NSW 2050. Allow up to five business days for processing, subject to availability. Wait for the Ready for Collection notification before attending.
Orders are held for seven calendar days after notification. If uncollected, we will contact the customer to arrange collection, an agreed extension or cancellation and refund. Valid identification may be required; alcohol cannot be supplied where unlawful.
Function and event orders require direct consultation and cannot be placed through standard online checkout. Contact us to discuss quantities, availability, delivery and dates. Separately confirmed terms may apply to payment, cancellation and delivery.
Contact us as soon as possible to request changes or cancellation. We will endeavour to accommodate requests before dispatch, but changes may not be possible once processed or shipped. Any agreed refund or charge will comply with Australian Consumer Law.
We may need to cancel all or part of an order where stock is unavailable, delivery cannot lawfully or safely be completed, or a genuine product or pricing error requires correction. We will explain available options, including an agreed correction, alternative or refund. Cancellations will be handled reasonably and in accordance with applicable law.
Discounts are subject to the eligibility conditions and exclusions stated with each offer. Eligible discounts should appear in the checkout total before payment. Contact us if an advertised discount has not applied; we will review and correct applicable errors.
Champagne and other excluded products do not qualify for mixed-wine discounts where the exclusion is clearly stated in the relevant offer.
Australian Consumer Law: Our goods come with guarantees that cannot be excluded. Customers may be entitled to a refund, replacement or other remedy where goods are faulty, damaged, materially different from their description or otherwise fail consumer guarantees. These rights apply to discounted goods and are not automatically limited to 30 days.
Change of mind: Camperdown Cellars offers a discretionary return period of 30 days from purchase, subject to approval. Goods must be unopened, unused, in original packaging and accompanied by proof of purchase. Change-of-mind returns do not ordinarily apply to sale items or gift cards. This does not affect statutory rights.
Approved refunds are ordinarily issued to the original payment method. Allow up to ten business days for processing and financial institution settlement, where applicable. Contact us before returning goods. Return freight costs depend on the reason for return; statutory rights to recover reasonable costs for goods failing consumer guarantees will be respected.
Customers purchasing alcohol must be at least 18. We may request satisfactory identification and will refuse supply where required by law, including where the recipient is underage or intoxicated. Delivery and collection must comply with applicable liquor licensing and responsible supply requirements.
Camperdown Cellars | 140–144 Parramatta Road, Camperdown NSW 2050
Phone: 02 9517 2000 | Email: info@camperdowncellars.com.au
Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under Australian Consumer Law or other applicable legislation.
