Shipping policy
DELIVERY SERVICE
Sydney Locals
Delivery Fees:
DISTANCE |
DELIVERY TIME |
COST |
WEIGHT LIMIT |
Within 15km |
1 - 5 Business Days* |
$15 or |
No Limit |
DELIVERY TIMES
We endeavour to deliver within the times nominated and paid for by you at the time of your order. You accept the risk that occasionally, due to circumstances outside of our control, deliveries may be delayed.
Please allow up to 5 business days for processing of orders. Shipping time once dispatched will be further to this.
SHIPPING AUSTRALIA WIDE
We offer standard and express delivery throughout Australia via Australia Post. Fees and delivery times are calculated by Australia Post in the checkout. We do not calculate postage rates, nor do we add any fees to the freight calculated by Australia Post. Packaging is provided by us free of charge. You will receive an email with a tracking number with an ETA once your order is dispatched.
IN-STOCK ITEMS
All orders are subject to stock availability.
'In-stock' items marked on the website refer to supplier availability at the time of listing. Stock availability may change without supplier notice.
DELIVERY RETURNS & NON-COLLECTION
If we have attempted delivery of your order and it fails for any reason, we will return your products to our store or delivery depot. We will contact you or the recipient via SMS or email to advise of the failed delivery attempt.
You can then book another delivery attempt via:
- the SMS link sent to you or the recipient; or
- our Contact Us form.
If we do not hear from you or the recipient within 5 days of the initial communication, we reserve the right to cancel and refund your order.
You also agree that we may return and refund your order where we were unable to deliver due to circumstances beyond our control. This includes but is not limited to, you providing an incomplete or incorrect address, no access to the delivery address, or incorrect contact details.
Regarding failing to collect an in-store Pick-Up order, if you do not advise us via our Contact Us form within a week of the nominated collection date, we reserve the right to cancel and refund your order.
You may email us about any delivery or pick-up collection matters by using the links on our website.
CANCELLATIONS BY US
We may cancel and refund your order before the completion of delivery in whole or in part. We may do this even if we have received payment from you or have sent you a tax invoice. In the case of pickup orders, we may initiate a cancellation before the collection of the ordered products.
We will give you reasonable notice of the cancellation and refund by contacting you via phone, text, or email. The circumstances in which we may cancel (acting reasonably) and refund your order are as follows:
- if any of the ordered products are unavailable;
- In the event there is any error in the description of any ordered products or their price as advertised by us
We will contact you so that you can advise whether you would like to continue with the order or whether you would like a refund for the affected products.
CANCELLATIONS BY YOU
You agree that you cannot make changes to an order after it has been placed. If you wish to cancel your order so that you may place another amended order, please get in touch through email.
You can cancel all or part of an order before it reaches the dispatch processing stage, in which case you will receive a refund on the products (including delivery fees, provided that there are no other products in the order that you require to be shipped).
If an order has already been dispatched, cancellations are only possible if we agree to them (acting reasonably). We will make every attempt at accommodating your request; however, no guarantee can be provided once an order has been placed and dispatched.
If you have requested a cancellation but your order has already arrived, we may still be able to arrange a return. Please get in touch via email and we can help you with your return options. Conditions apply, please review our Returns & Refunds Policy below.
DISCOUNTS
Discounts will be marked on the product page. Some wine products are excluded from the Mixed Wine 6 Pack Discount, this is up to the store's discretion and includes all Champagne. Your discount will be reflected in the final stage of checkout. If payment is processed without a discount you are not eligible for a refund.
Please email us at info@camperdowncellars.com.au for more information.
RETURNS
Our policy lasts 30 days. If 30 days have elapsed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods, flowers, newspapers, or magazines cannot be returned. We also do not accept sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:-
- Gift Cards.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):-
- Items with obvious signs of use.
- Any item not in its original condition or which is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 to allow institutional processing time.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund please first check your bank account or contact your credit card provider; it may take some time before your refund is officially posted by them.
Next, contact your bank. There is often some processing time before a refund is posted. Please allow up to 10 business days.
If you have completed the above and you have not received your refund, please contact us at info@camperdowncellars.com.au.
SALE ITEMS (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
We will also not refund items based upon the expectation of a pictured vintage or bottle. Items on the website are for depiction purposes only.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@camperdowncellars.com.au and send your item to Camperdown Cellars, 140-144 Parramatta Rd, Camperdown NSW 2050.
SHIPPING RETURNS
To return your product, you should ship your product to:-
Camperdown Cellars
140-144 Parramatta Rd
Camperdown NSW 2050
You will be responsible for paying for your shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $100, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
LOCAL DELIVERIES
We deliver to most residential or business addresses in our local area. We are happy to arrange delivery to addresses that fall outside of the Sydney metro area. If no delivery is available to your area please email info@camperdowncellars.com.au to receive a shipping quote.
- Please note that we do not ship to PO Box addresses or Parcel Lockers.
- Please contact us for a quote to provide a delivery service to a PO Box or a Parcel Locker through Australia Post. Additional charges will apply.
We reserve the right to refuse any postal address for delivery.